• Attitudes, actions, and choices that build resilience
• Skills for supporting employees during stressful times 
• Coping strategies for thriving under pressure 

Are you aiming to come out of this situation with a strong team that’s poised to thrive?  Sign up for our free webinar to get insights and reassurance. 

In a year where the uncertainty has become the new normal, it is more important than ever to be ready for whatever is thrown at you. In these situations, communication is crucial, and transparency is key. The best way to handle a crisis is to be prepared. Now is the time to take a step back and develop a crisis communication plan so your organization can be prepared when the unexpected happens.

In this engaging and interactive two-part online workshop you will learn to:

• Identify what a crisis is
• Understand what a crisis communication plan is
• Know and understand the key components of a crisis communication plan
• Identify to whom—and what—you should be communicating
• Identify the right communication tools and channels you should be using
• Build your own crisis communication plan using templates and other key communication pieces

Need some timely support to help you lead with confidence during this challenge?  Sign up for our online workshop to get insights and reassurance.  

Managers, supervisors, and leaders across New Brunswick are leading teams in a challenging environment.  If you are one of these leaders, this one-hour free webinar will give you support around: 

• Leading employees with confidence, even when you don’t have all the information 
• Establishing new “for-now” standards to help you keep the ball rolling 
• Dealing with emotions while continuing to move forward 
• Finding and celebrating the bright spots  
  

*2 hour version of Leading During Times of Uncertainty

Managers, supervisors and leaders, are you faced with the challenge of leading a team during these uncertain times? This two-hour online workshop will give you techniques to help navigate! 

You will learn how to:

• Inform and lead employees when you don't have all the information
• Establish standards when priorities fluctuate
• Deal with emotions while trying to move forward
• Leverage employee skills to attain the best results.
  

Are you feeling overwhelmed? 

Anxiety is a common reaction to uncertainty. We can get overwhelmed with the “what-ifs,” resulting in feeling overwhelmed and stressed. Learn how to manage the mental storm in this online workshop.  You will learn about anxiety and its symptoms, as well as four practical tips and strategies you can use to decrease your symptoms.   

Are you looking for ways to maintain good client relationships?  

Your clients are likely being negatively impacted by the current health challenge we are all facing.  In this online workshop, we will explore how workplaces are affected by crises, and the typical kinds of reactions you may encounter. You will also learn three practical strategies for supporting your clients.   

A strong brand starts on the foundation of purpose which drives through everything you do. Buyer expectations demand that companies start to matter more. In this online workshop:

• Learn why it is the right time for you to find purpose beyond profit to support your growth goals.
• Better understand the changing expectations of buyers and what you will need to do to stay relevant and competitive. 

• Explore proven methods to help you discover the deeper purpose of your brand.
• Get inspired by brands that are doing it right.

Most businesses are using Facebook, but their efforts are not paying off because just posting about what you sell is a turn-off that doesn't translate into sales. Learn how to create a Facebook strategy unique to your business that will help you get more engagement and more sales for your efforts.

• Create a strategy that encourages connection and loyalty, and makes it easier to come up with ideas.
• Sell on Facebook without being sale-sy and turning off your fans.
• Boost engagement and conversion just by changing how you post.

Please note this is a series of 3 one-hour online workshops and 1 hour of coaching per participant.

No matter where you spend your marketing time and dollars, to create effective marketing that drives buying behaviour you must identify and understand your ideal customers. You need to know more than just their demographics and your assumptions. 

This workshop takes you from identifying who your ideal customer is to the primary research you need to truly learn how to motivate buying behaviour to creating a comprehensive buyer persona to use in all your marketing efforts moving forward. 

• Determine who exactly your ideal customer is based on four key criteria.
• Discover what a buyer persona is and how you can use it in your marketing.
• Discover the interview technique and questions you need to ask do you can identify the real triggers for your buyers
• Research ideal clients on Social Media using the snooping technique to augment your primary research.
• Interpret your research with your coach to create a comprehensive Buyer Persona.

Entrepreneurs, potential entrepreneurs, marketing staff will benefit from participating in this series.

Get a head start on your retail sales. Building an e-commerce sales channel will help your business to weather the storm and get you on the right track for customer expectations after the pandemic.  

If the idea of moving your business online sounds overwhelming, you’ll want to join this two-hour online workshop. You’ll learn how to get started with e-commerce for SMEs, including:    

• Different e-commerce options available
• Our recommended quick and easy option
• How to retain online customers through an effective digital communication strategy
• Effective e-commerce communication and promotion strategies
  

As the province reopens, get a head start on your restaurant sales. Building an e-commerce sales channel will help your restaurant weather the storm and get you on the right track for customer expectations after Covid-19. 

If the idea of moving your menu online sounds overwhelming, or if you are already offering online ordering and require some help optimizing it to increase sales and efficiency, you’ll want to join this two-hour webinar. You’ll be introduced to E-Commerce for the food industry and learn how to get started. More specifically, you’ll learn:  

• Different online ordering options available
• Our recommended quick and easy online ordering option
• How to increase sales with an effective and consistent up-selling strategy
• How to retain online customers with an effective e-commerce communication strategy
• How to promote your restaurant’s online ordering service.
  

Get a head start on booking your services. This interactive online workshop will help you understand: 

• Different scheduling options available 
• Our recommended quick and easy virtual meeting option,  
• How to retain online customers with an effective digital communication strategy,  
• And how to promote your services online.  
  

David Barnett has been teaching workshops over Zoom to audiences worldwide for years.  

Learn how to make people feel connected and avoid distraction by implementing some of David's methods.

Learn the tools to approximate a live workshop over Zoom.

1. Setting up your meeting properly
2. Setting expectations in advance of the workshop
3. Welcoming guests and helping people feel comfortable in a virtual environment.
4. Sharing information
5. Retaining engagement
6. Breakout sessions
7. Keeping group work organized and accessible
8. Managing feedback
9. Managing to manage the tech while teaching the topic

If you sell products online and want to increase the conversion rate so you can sell more, this two-part series is for you. 

• Understand conversion rates and how increasing them can impact your sales.
• Optimize your product pages for your ideal customers 
• Write compelling product descriptions
• Create professional-looking images and videos to promote your products.

Does the idea of moving your business online sound overwhelming?

Join facilitator Dave Landry to learn about current trends, platform options and e-commerce best practices. 

This online workshop is suitable for all sectors and will help you better understand the world of e-commerce and provide insights on how to transition or grow your sales online.

In business, the ability to deliver effective presentations that captivate, motivate or persuade lenders, prospective clients or potential investors is a critical skill. And how you say it is often as important as what you say.

In part 1 of this workshop, you will learn:

• The four types of audience
• How to determine your key messages
• Secrets of effective organization and delivery

Part 2 will include:

• Techniques for persuasion
• How to handle a Q&A
• How to use – and not use – PowerPoint

Strong sales techniques can help your business succeed in a challenging environment.    

Now more than ever, it’s time to focus on strengthening your business skills. Strong sales techniques will help your business succeed at every step; from business development through to closing the deal.  This one-hour online workshop will help you learn how to:

• Quickly build an effective sales pipeline  
• Focus on your value drivers to get the best deal possible   
• Overcome objections  
• Close the deal   
  

Introduction to Exporting: Are You and your Company Ready to Take on New Markets? This workshop will explain the requirements of exporting into a new market and help you determine if your business is ready to go to the next level. You will come away from the workshop with the foundation for your custom export plan.

Concerned about your cashflow? 

Keeping on top of your cash flow will be a key factor in ensuring the success of your business during this challenge.  This online workshop will give you tips and tools for managing your business cash-flow in the short-to-medium term.  You’ll learn about strategies and tools such as:   

• Setting up a simple, easy-to-use cash management plan  
• Engaging customers and securing payments  
• Effective ways to work with lenders 
  

The tax world is a complex world where your questions often go unanswered. Are there any benefits to incorporating your small business? Should you register for HST? There is no easy answer. It is different for everyone.

This workshop will help you to find the answers to the questions that concern you and your business.

In a hands-on interactive online workshop you will learn to:

• Analyze your current situation and determine your needs.
• Understand income tax deductions and credits available to you business.
• Understand the ins and outs of HST.
• Understand the income tax consequences related to various forms of earnings.

Keeping accurate financial records is essential for any successful business; however, many small business owners are often too busy running the day-to-day operations they tend not to devote the necessary attention to bookkeeping. Some fail to record financial transactions properly and in a timely manner. Some ignore it completely until tax time.

This course will help you identify your bookkeeping needs and resources. In this hands-on introductory workshop you will learn:

• the need or purpose of bookkeeping
• bookkeeping and accounting terms
• recognition and use of bookkeeping records and reports
• learning/understanding the process of entering transactions
• learning/understanding the posting of information to the reports

Finding the right price for your product or service is an essential for making sure your business is competitive and profitable. Part one will cover:

• Knowing your budget, including fixed and variable costs
• Understanding the influence of fixed and variable costs on your pricing
• Understanding the difference between margin and markup
• How to find your position in the market

By the end of Part 1 you’ll develop a first draft of your cost per unit (CPU).   

Finding the right price for your product or service is an essential for making sure your business is competitive and profitable. Part two will cover:

• Understanding what influences your pricing
• Understanding markups via distribution channels
• Pricing techniques for retail and online stores and/or
• Pricing techniques for small-and-medium manufacturers
• Pricing techniques for the service industry* (depending on requests of participants)

By the end of Part 2 you will be able to draft your market entry strategy, based on costs and distribution.

Help your team members discover their potential.  Mentors, managers, supervisors and leaders, this two-hour online workshop will help you coach your people, to impact their day to day effectiveness and their career potential.  You will learn techniques to help you move beyond informal coaching-from-a-distance to a more focused and effective virtual approach. 

For example:

• Build trust from a distance
• Ask insightful questions
• Identify cues in a virtual environment
• Provide powerful feedback
• Develop and strengthen desired performance and behaviors

To implement a total rewards plan, business leaders must tackle a broad range of challenging questions— everything from who will design the plan and what types of rewards it will include to how the plan will be funded and under what business conditions the plan is intended to operate. This highly informative session encompasses not only compensation and benefits but also personal and professional growth opportunities and the importance of a motivating work environment.

The course will focus on current trends and common approaches to:

• Total Rewards: 4 quadrant model
• Compensation Models – base and at risk
• Motivation Factors
• Learning and Development and Work Environment  

Upon course completion, participants are able to explain and apply their understanding and knowledge for development of reward models in their organization.

As we move through the phases of recovery from COVID-19, what should employers know about their legal responsibilities? Listen and ask questions during this seminar!  

Right now, there are many decisions to be made to ensure the health of your company, its leaders, and its employees.  Many decisions will have legal implications; some immediate, others delayed; some related to individuals, others related to the whole workplace. 

This webinar will help you sort through the legal implications of decisions you will have to make and prepare you to make the best choices possible, such as:

• Temporary layoffs and the right to return to work 
  
• Health and safety rights and obligations 
• Accommodation requests including compassionate care leave, leave to care for family, pregnancy, mental and physical disabilities, forced leaves  
• Privacy/confidentiality 
• Investigation and discipline 
• Record keeping.

The facilitators will be happy to address anonymous questions about specific situations you may be facing. 

In a “work from anywhere” model, managing performance in organizations, teams and individuals requires a different skillset.  Join this workshop to learn how to set performance goals in times of crisis, communicate them effectively and efficiently, and hold ourselves and others accountable in achieving our most critical performance goals based on immediate needs.  We will help you create a balance between flexibility and control by providing tools and techniques that you can use right now.

We are all coping with uncertainty in our workplace. While some companies are struggling with workforce reductions, others are ramping up to meet urgent demands for their goods or services. This webinar will help you plan for your workforce requirements over the coming weeks and provide you with ideas on how to support your team while remaining productive. We will share some of the best practices that companies are using and talk about managing in today’s environment.

Employers have a lot on their plate right now and seemingly more urgent issues such as layoffs, return to work protocols, managing remote employees, accommodation requests etc., can easily overshadow the obligation to ensure a respectful work environment. However, as the Canadian Human Rights Commission reminds us, the current stress that permeates our day-to-day lives might be why employers should place extra emphasis on ensuring their employees feel respected and safe while working.

Traditional workplace harassment training has been focused on behaviour at work. However, online bullying, poor video-conferencing etiquette, harassment and discrimination occurs with alarming frequency outside of the physical workplace. Since the pandemic has changed the ways in which we interact with each other at work, we need to look at and prepare for how we will do that respectfully. This online workshop will address topics such as:

• Respectful workplace obligations in the physical, remote and virtual workplace;
• Examples of harassment inside and outside the physical workplace;
• Addressing workplace harassment complaints during and post pandemic;
• Modelling and enforcing respectful conduct; and
• Recognizing and addressing employee conflict.

The facilitators are happy to take specific and anonymous questions during the online workshop to address any questions participants would like to ask.

This year has made any inefficiency or gap in our operational processes blatantly obvious. What may have been hidden before by exceptional customer service or excess inventory or heroic performance has now been highlighted. The COVID-19 pandemic has caused all of us to stop, very abruptly, and re-evaluate who we are, what we are or were doing and we can do now. It is also the perfect opportunity for us to evaluate the effectiveness of our operational processes. This 2 hr session will help you and your team:

• Understand what processes you have in your organization and which ones are critical versus enablers
• Prioritize the areas requiring the most improvement due to the gaps felt over the last 8 weeks
• How to map our your processes and identify the areas of process waste that go unnoticed
• Methods to streamline and improve your processes to be more efficient and flexible going forward

Daily Management is one of the most engaging tools for any team. These two days will train the team on how to run efficient daily huddles (5-7 mins) in order to keep them working efficiently without lengthy meetings. It also includes the implementation of a visual management board which allows the team to always know the plan for the day/week and how they are doing (the score) while at the same time facilitating the reduction of interruptions and increasing time spent on value added work. In this session, you and you team will:

• learn how to motivate employees without cake & pizza parties
• be introduced to daily management techniques that drive team performance
• learn how to create a visual management board for the team to know the score

Professionals are technical experts in their fields, they know how to do surgery, how to teach, how to weld, how to draft legal briefs. It’s what they are good at. Most professionals are not however trained in the field of operational efficiency & improvement and therefore they are wasting precious hours each day and each week on non-value added work. We have created a society that judges people based on how busy they are versus how productive they are, and this is driving the wrong behaviors in our workplaces. In this workshop your team will:

• be introduced to what productivity truly is and is not, and why you should care
• learn how to identify what is the true priority work you need to focus on
• find the minutes & even hours you are unknowingly losing each day
• learn how to maximize and optimize the time you have at work

Many people plan to get into business but very few take the time to plan how they will get out. Proper planning can ensure that you have as many options available to you as possible.

This session will examine:

• Timeline to consider for retirement
• How to calculate business value/worth
• Selling to outside buyers vs. inside buyers
• How transitioning differs from selling liquidating a business
• Your goals in succession

Whether you plan to retire or sell your business in the near future or in 5 or 10 years, this workshop will provide you with valuable information through real-life examples and demonstrations.

25-50% of time at work is not actually spent doing something of value. Most organizations evolve over time into vertical silos or functional groupings of tasks: HR, finance, manufacturing, operations, shipping, sales. All of these functional areas have their own priorities and deadlines. But, the value being created by the work done flows horizontally and not vertically. This is where the waste hides.

The waste, or non-value added work, is what makes the day hard, frustrating, and often demotivating. Eliminating the waste in your day-to-day processes isn’t nearly as difficult as first being able to see it and recognize it as waste. In this workshop, your team will:

• learn the differences between functional and process focused organizations
• be able to identify what value added work is, versus value enabling & pure waste
• learn why simply adding more people or more capital never works to improve things
• be introduced to all the forms of process waste and how to identify them
• learn solutions to minimizing & even eliminating waste in your processes

This webinar will help you and your team prepare for post-Covid recovery and be more ready to weather future unexpected events.  This two-hour session will help you:

• Develop a Response Plan for re-opening your business.  
• Identify the critical roles and responsibilities for your “Plan Ahead” team.
• Develop or improve key processes to help you be ready for future challenges.
  

Need some timely support to help you lead during this challenge? 

Have you found yourself suddenly managing a team from afar rather than face to face?  Are you struggling to assign, track, and plan work for your team?  This online workshop will help you to adapt to the new reality.  We will focus on:

•  How to lead in this uncertain time 
• The most critical leadership skills to sharpen right now 
• How to prioritize the work under the circumstances and create a flexible plan for the next 3 months 
• How to implement a daily management process for managing remotely 

Facilitated by Laurie Bourque, this interactive online workshop is designed to introduce you to the concept of monitoring and measuring an organization strategic goals using KPIs. The takeaway will be a combination of improved knowledge and individual action plan.

You will learn about:

• The purpose of setting KPI’s 
• The risks associates with setting KPI’s
• The process of establishing KPI’s
• Successful KPI implementation through monitoring and measurement

Business inefficiencies can often be hidden by great customer service, excess inventory, or heroic performance. This is the perfect opportunity to evaluate the effectiveness of your operational processes so your business can become more efficient and flexible than before, and you’ll be poised for a quicker recovery! 

This two-hour online workshop will help you to:

• Understand your critical processes 
• Find the waste in your processes
• Identify where you need the most improvement 
• Apply methods to streamline and improve your processes 
  

Learn how to make your business more sustainable – and benefit from more than just energy and cost savings!

This engaging and interactive two-part online workshop series is for business owners and employees who want to save energy, and money. Take positive actions for our planet and promote and grow your business.

In part-1 you will learn:

• How to create a simple sustainability plan
• Where to find the biggest savings and have the greatest impact
• Best practices from businesses large and small

Part 2 will cover:

• Savings opportunities
• Focus on how businesses can use their sustainability credentials to promote and market themselves.

Facilitated by Jim Brosseau, this interactive 2-hour session explores the key elements of project management, and helps us understand that while it may take training and experience to master all the nuances, the core elements are easily within anyone's grasp.

• Explore the key elements of PM
• Look at everything on our plate in a different way 
• Become more focused in our efforts

Struggling to find your new normal?

As many of us adjust to working remotely, you may find yourself navigating new challenges while trying to maintain the status quo and keep things “business as usual” as much as possible. This one-hour, online workshop - for employers and employees alike - will teach you how to:  

• Create an effective, efficient home workspace  
• Maintain your productivity, whether you’re working at home alone – or with a busy household that includes your kids!  
• Avoid or address common concerns about working remotely